information for new patients

At bc dental we understand that knowing what to expect is important from both a clinical and financial point of view. Comprehensive treatment plans* are provided to patients so there are no surprises. To make the process as simple as possible we offer a wide range of payment options to meet everyone’s needs.

We kindly ask that all accounts be paid on the day of service. For those patients with private dental insurance please ensure you bring your health insurance card to your appointment - this will enable us to process your claim on the spot through our Hicaps facility. Any gap payment can then be settled by one of the following methods:

Cash payment or


HICAPS is the leading electronic claims and payments system that allows us to process your health insurance claims on the spot on the day of service. 


Our dental practice offers payment plans for selected dental treatments using DentiCare. Each tailored payment plan is managed by DentiCare direct debit services for your convenience, so we can focus on you, your smile and your dental healthcare needs. 

There are no credit or finance contracts, so please feel at ease and talk to us about payment plans as this can often provide more freedom in considering dental solutions.

Medicare Child Dental Benefits Schedule

The Child Dental Benefits Schedule gives eligible children access to $1000 for dental treatment in a consecutive 2 year period. You don’t need to register for the Child Dental Benefits Schedule; eligible families will receive a letter from the Australian Government. 

Services covered include:

  • Examinations
  • X-rays
  • Cleans
  • Fissure sealants
  • Fillings
  • Root canals 
  • Extractions 

Services not covered:

  • Orthodontics /Teeth straightening
  • Cosmetic dental treatment
  • Services provided in hospital

We will BULK BILL patients who see our Dental Therapist, this means you don’t have to pay a gap fee or submit a claim.

There will be a CO-PAYMENT for patients who see our dentists and all accounts are to be paid on the day of service. We process your Medicare rebate on the spot so be sure to bring in your Medicare card and a debit card for this process otherwise you will need to send the claim into Medicare. 

Health fund benefits are not to be used in conjunction with patients claiming through the Child Dental Benefits Schedule. 

Department of Veterans Affairs DVA Gold Card Holders

Our dentists along with our team of dental hygienists and dental therapists are committed to providing the necessary quality health care to the veteran community. 

We will claim for all services rendered on behalf of the veteran according to the current Department of Veterans Affairs fee schedule. If you are a DVA Gold Card holder be sure to let us know when booking your appointment.

*Treatment plans are valid for 3 months. Items and fees listed are only an estimate of treatment and may change as treatment progresses.

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